Shipping policy

Shipping Policy

Effective Date: 24 June 2025

Thank you for shopping with Delacalle. This Shipping Policy outlines how orders are produced, shipped, and delivered when purchasing from www.delacalle.com.au.

1. Shipping Locations

We currently ship to:

  • Australia-wide

  • International destinations, subject to carrier availability and destination country regulations. 

    Delacalle currently ships to selected regions through our global fulfillment network.

    We are continuously expanding to new countries. If your location is not available at checkout, feel free to contact us and we will do our best to assist you.

2. Production & Processing Time

All Delacalle products are made to order (print-on-demand).

Production typically takes 1–3 business days (excluding weekends and public holidays) before your order is dispatched.

Once your order has been shipped, you will receive a confirmation email with tracking details where available.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the most efficient carrier available.

Because Delacalle ships worldwide, shipping rates may vary between regions and countries.

Estimated delivery timeframes will always be shown at checkout before payment.

We occasionally offer free shipping promotions which will be automatically applied when eligible.


Actual delivery times may vary due to location, customs processing, or carrier delays.

4. Tracking

All orders include tracking.
Tracking details will be sent via email once your order is dispatched.

5. Customs, Duties & Taxes (International Orders)

Delacalle is not responsible for customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the recipient.

6. Shipping Delays

We are not liable for shipping delays caused by:

  • Carrier disruptions

  • Customs clearance

  • Natural events

  • Pandemics or force majeure

We will, however, assist you in tracking your shipment where possible.

7. Incorrect Addresses & Undeliverable Packages

Please ensure your shipping address is correct at checkout.

If an order is returned to us due to an incorrect or incomplete address, re-shipping fees may apply.

Unclaimed or refused parcels may result in return shipping and handling costs being deducted from any eligible refund.

8. Lost or Damaged Items

If your item is lost or arrives damaged, please contact us at info@delacalle.com.au within 7 days of delivery and include photo evidence where applicable.

Approved cases may be resolved through a replacement or refund, at our discretion, in accordance with our Refund Policy.

9. Contact Us

For shipping-related questions, contact us at:
📧 info@delacalle.com.au